Simple refund rules and first-session fit guarantee.

Free Demo Class

The first demo class is free. There is no payment required for the demo, so there is no refund needed if you decide not to continue afterward.

Single Tutoring Sessions

Paid single tutoring sessions are refundable if cancelled at least 24 hours before the scheduled session time. Sessions cancelled with less than 24 hours notice, or missed without notice, are generally non-refundable.

First-session fit guarantee: if the first paid tutoring session is not a good fit, contact us within 24 hours after the session. We will offer either a refund for that session or a replacement session.

Monthly Tutoring Packages

Completed tutoring sessions are not refundable. If you cancel a monthly package, we may refund the unused future sessions in that package after subtracting any completed sessions, payment processing costs, or discounts already applied.

Technical Issues

If a session cannot happen because of a technical issue on our side, we will offer a rescheduled session or a refund for that session. If a student has a local internet, device, or login issue, we will first try to reschedule when reasonable.

How to Request a Refund

To request a refund or reschedule, contact us with the student's name, session date, payment email, and a short explanation. Refunds are reviewed case by case and, when approved, are returned to the original payment method.

Policy Updates

We may update this Refund Policy from time to time. When we do, we will update the effective date on this page.